MUXE B.V.

Privacy Policy

Last updated: January 20, 2026

This Privacy Policy explains how MUXE B.V. (“MUXE”, “we”, “us”) collects, uses, and protects personal data when you visit muxe.io or contact us.

1) Who we are

Controller: MUXE B.V.
Website: muxe.io
Contact: [email protected]

If you have questions about this policy or your personal data, contact us using the email above.

2) What personal data we collect

Data you provide

  • Name, company name, role (if provided)
  • Email address, phone number (if provided)
  • Message contents and attachments
  • Project details, requirements, and preferences you send to us

Data collected automatically

  • IP address (often shortened or pseudonymised depending on tooling)
  • Device and browser information
  • Pages visited and approximate location (derived from IP)
  • Referring pages and interaction events (e.g., clicks, time on page)

3) Why we use your data (purposes)

  • To respond to inquiries and communicate with you
  • To provide and improve our services and website
  • To evaluate project fit, prepare proposals, and manage client relationships
  • To secure our website, prevent fraud/abuse, and troubleshoot issues
  • To comply with legal obligations (e.g., accounting, tax, contractual requirements)

4) Legal bases (GDPR)

We process personal data under one or more of the following legal bases:

  • Consent (e.g., when you opt in to non-essential cookies or marketing where applicable)
  • Contract (e.g., to provide requested services or to take steps before entering a contract)
  • Legitimate interests (e.g., securing our website, improving our services, responding to messages)
  • Legal obligation (e.g., regulatory and accounting requirements)

5) Cookies and analytics

We may use cookies and similar technologies to operate the website, remember preferences, and understand usage. Where required, we ask for consent before placing non-essential cookies.

Essential cookies

Required for basic site functions and security. These cannot typically be disabled.

Analytics cookies (optional)

Used to understand traffic and improve the website. You can manage cookie preferences using your browser or a cookie banner if implemented.

Note: If you use third-party tools (e.g., analytics, embedded maps, fonts, video players), those providers may process personal data under their own policies.

6) Sharing data with third parties

We do not sell your personal data. We may share data with trusted third parties only when necessary, such as:

  • Hosting providers and infrastructure (website/app hosting, backups)
  • Email and communication providers
  • Analytics and performance monitoring tools (if enabled)
  • Payment and accounting providers (when applicable)
  • Professional advisors (legal, tax) where required

These parties process data on our behalf or as separate controllers, depending on the service. We aim to use vendors that apply appropriate security measures and data protection agreements where required.

7) International transfers

If data is processed outside the European Economic Area, we take steps to ensure adequate protection, such as using Standard Contractual Clauses (SCCs) or working with providers certified under applicable frameworks.

8) Data retention

We keep personal data only as long as needed for the purposes described above, including:

  • Inquiry correspondence: typically up to 24 months
  • Client project records: for the duration of the relationship and as needed for support and legal compliance
  • Accounting records: as required by applicable law
  • Security logs: typically kept for a limited period unless needed to investigate incidents

9) Your rights

If GDPR applies to you, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete data (in certain circumstances)
  • Restrict or object to processing (in certain circumstances)
  • Data portability (where applicable)
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, email us at [email protected]. We may request information to verify your identity.

10) Security

We apply reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is 100% secure.

11) Children’s privacy

Our website and services are not directed to children. We do not knowingly collect personal data from children.

12) Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

13) Contact

For privacy questions or requests, contact:
MUXE B.V.
Email: [email protected]

Disclaimer: This template is provided for general informational purposes and does not constitute legal advice. Consider having your policy reviewed to match your exact tools (analytics, forms, CRM), cookies, and jurisdictional requirements.